![]() ![]() Information on other AbacusNext products and hours of operation can be found here. After-hours support is available for non-emergency issues, however fees may apply and cost will vary on a case-by-case basis.We also have knowledge articles to assist you to solve problems that may arise located here. Non-emergencies, such as printing problems or service requests, will be responded to during regularly scheduled hours.Emergencies, such as not being able to log-in or connect to your cloud server, will be responded to as soon as possible.The process will add them the new firm portal and a new welcome email will be sent to the user. Enter Card Number, Name as displayed on the Credit Card, Card Type, and Expiration. Sync Contact - This will help you migrate all existing users of the previous portal. Click Add (the + in the top right corner) 5. Attorney Technical Resource Guides/Updates section at. Anywhere, anytime access Slash self-managed IT expenditures and maximize performance today with a virtual desktop environment designed to host and manage your firm’s critical data and applications, accessible from internet enabled devices anywhere, anytime. Enter your Email Login (your Amicus Primary Email address) and your usual. It is a hybrid law practice management platform that lives both locally and. Hours of Operation: Abacus Core Cloud SupportĪfter-hours support available by calling our support line 80 and leaving a message. Must be designated as a Portal Manager or Account User Procedure. Abacus Private Cloud is a full-spectrum ePHI and HIPAA compliance-ready technology solution. AbacusLaw is part of the AbacusNext family of products. Note: Logging into the Customer Account Portal provides full-access to our knowledge base. We recommend leaving a cell phone number or direct line, as the system will not recognize extensions. We offer a callback feature that will hold your place in line, preventing the need to actively wait on hold. If the login does not work the user will need to click on forgot password. Use the email address and password information and try logging into the OfficeTools portal website. Must have a valid e-mail address associated with your username. ![]() ![]() Must be a User, Account User or Portal Manager on the account to view tickets. Contact support at (800) 726-3339 option 1, 1, 1 and 3. Select the staff members name that is having the issue then select portal. Reference the following guide for instructions on how to review/update your open tickets from the Customer Account Portal.Use our chat feature located near the bottom-right of the page at.How to Submit a Ticket Using the Customer Account Portal (Service Requests must be submitted via the Customer Account Portal to ensure accurate information is obtained) Submit a ticket through the Customer Account Portal.Support hours: Monday – Friday, 9:00 am – 8:00 pm ET. If you have “how to” questions, check out the Training section of this website – there are many more resources there that can help. Yes, we know, no one likes manuals – but it is really good and has a lot of helpful information.ĥ. Consult the online help for your Amicus product.Ĥ. Watch one of the many short videos available on subjects that people frequently ask about.ģ. Consult the Amicus Attorney Knowledge BaseĢ. There are some great resources available for you to consult:ġ. Email Us!Įmail provide us with as much information as you can, including the items set out above – that way we can get to a solution for you much faster. When you email or submit a ticket, please be sure to be sitting in front of your computer with Amicus running, so we can assist you interactively. Steps you have taken to solve the problem CARET’s partner program is a trusted community dedicated to helping clients across the globe. Exact error message, if any (Tip: Take a screenshot of the message)ĥ. Your Amicus Server details (e.g., multicore processor and 8 GB RAM running Windows Server 2012)Ĥ. Product version of Amicus you are using, plus the version of any linked 3rd party products (if applicable)ģ. Your firm’s main ten digit phone numberĢ. We’ll be able to help you faster if, before you submit a ticket, you are ready to provide us with the following:ġ. Submit a Ticket through the Abacus Portal Our knowledgeable support staff are here to help find solutions to technical problems you may have. Amicus Attorney Premium - Support Options ![]()
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